9 impasse Vauban 17610 Chaniers
Tous les Mardi de 10h à 19h
Conditions générales de ventes

Orders can be placed on the soapery website “Bulles et Coquelicots” strictly reserved for individuals.
Contact us by mail ( or phone for any request for a distributor partnership.

1. How to order ?

Make sure you are using a recommended browser that accepts cookies. On our website to order products:

  • Browse the online catalog of our website
  • Then add the products of your choice to your cart. You can access the contents of your cart at any time before the confirmation of the order, if necessary, to any modification of your choice (for example to delete an article or to modify the quantity)
  • Then from your cart click on “VALIDATE MY ORDER” to validate your product selection (s)
  • If you are a new customer: proceed to register on the site via the “My Account” menu and register for “Register” for customers already registered on our online site: Log in using :
    • or your username and password.
    • or your e-mail address and personal password
  • Then enter your shipping and billing information
  • Then validate your payment method.

Once the payment is validated, you can print out your purchase order, if you wish.
In return, we will send you by e-mail an acknowledgment of your order with the number of your order and, as a reminder, the total amount paid.

Your order, once confirmed and paid, is then taken care of by the Customer Service which you can contact for any additional information at the following coordinates:
By phone :
By mail :

The soapery “bulles et coquelicots” reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or for any other reason relating to the abnormal nature of the order, at the discretion of soapery “bulles et coquelicots”.

In order to limit fraud and in the interest of its clients, the soapery “bulles et coquelicots” checks on the orders placed on its site. Thus, in case of doubt as to the authenticity of an application, the soapery “bulles et coquelicots” reserves the right, in order to accept the sale, to ask you to justify your identity (passport, national identity card or driver’s license). In this case, the processing of your order will take place from receipt of these documents. We reserve the right to cancel your order in the absence of receipt of these documents within 10 days or in case of receipt of justifications deemed non-compliant.

2. Prices

The prices of our products indicated in our online catalog are in euros and include all taxes included (excluding postage).
They take VAT into account at the legal rate in force at the time of the order.
If the VAT rate were to be changed, up or down, this change could be reflected in the price of the goods.
Customs duties or other local taxes or import duties are likely to be due.
These fees and sums are at your expense, they will be indicated to you at the time of delivery and will be payable directly to the carrier.
Our prices are subject to change at any time without notice knowing that the items ordered will be invoiced on the basis of the price in effect at the time when you pay your order subject to availability of the selected product.

3. Shipping costs

Participation in the cost of packaging, insurance and shipping is requested for each order and is included in the delivery costs indicated before the validation of the order by you.
The delivery address taken into account is that indicated by you at the time of your order.
The delivery is made in ordinary colissimo. For shipments in mainland France, Corsica and Monaco the package breaks down as follows:

  • Order below 45 €: 8,50 € (H.T)
  • Order equal or higher than 45 €: free shipping

For shipments outside mainland France, Corsica and Monaco, the cost of packing, insurance and shipping depends on the weight of the order and the country of destination.

Note that it is more interesting to group all your articles on a single command. Please note that if you spend the same day two or more separate orders for the same place of delivery, we will not be able to combine them and the shipping costs will be invoiced for each one.

4. The delivery

The soapery “bulles et coquelicots” reserves the right not to honor, in whole or in part, an order for a country in which they have specific distribution contracts or where specific local regulations exist. The soapery “bulles et coquelicots” will inform you.

Delivery delay (= package preparation time + transport time)

For shipments in mainland France, the average delivery time is indicated below (depending on the mode of delivery chosen) knowing that the maximum legal delivery time is 30 days from the date of purchase online:

* 8 working days from the confirmation of the order for shipments in Colissimo Ordinary.

* For shipments within the European Union and Switzerland, the average delivery time is 10 working days in Colissimo Ordinaire from the order confirmation.

Attention, these delivery times are given as an indication and subject to the availability of the articles. In the event of a foreseeable extension of the time of dispatch, The soapery “bulles et coquelicots” undertakes to inform the customer as soon as possible and by any means so that the latter can then choose to maintain or cancel all or part of his order.

The soapery “bulles et coquelicots” can not be called into question and held responsible for the consequences of all events beyond its control, in particular cases of force majeure or due to the carrier, which would tend to delay or prevent the delivery of the products ordered.

The delivery period can in no case result in the payment of damages and interest for the benefit of the customer or the service providers of the latter. The soapery “bulles et coquelicots” reserves the right to split the deliveries, it being understood that the participation in the shipping costs will be invoiced only for a single shipment.

Note that if you choose to pay by bank transfer or check, the order will only be processed upon receipt of the order and the statutory delivery time will start to run only on the date of receipt of the payment.

5. Payment

The payment is always made to the order before shipment of the goods. No pre-payment discounts are available.

All orders, regardless of their origin, are payable in euro.

Please note, if the payment is not equal to the total amount of the order, only the products paid will be shipped.

Note that if you choose to pay by bank transfer or check, the order will only be processed upon receipt of the order and the statutory delivery time will start to run only on the date of receipt of the payment.

Online payment by Credit Card

You can pay your order directly on our online shop with CB (Mastercard, Visa or American Express) using the paypal site. During the final phase of validation of your order indicate as choice “paypal and credit card” you will then be redirected to the secure payment site of paypal.

Even if you do not have a papal account you can save the payment with your traditional bank card, no additional charge will be applied you will pay the amount of your items without additional cost.

The soapery “Bulles et Coquelicots” will never ask you, by any means whatsoever, your personal credit card number.

This information is encrypted and all information conveyed is encrypted. None of this information is transmitted on the Internet.

6. Products

The list of products presented on our site is not exhaustive.

The photographs illustrate our products are given as an indication and are not contractual.

Our products are available while stocks last. The soapery “bulles et coquelicots” makes every effort to ensure that the products indicated as available at the time of your order are actually in stock. However, in case of stock shortage after your payment, The soapery “bulles et coquelicots” will contact you within 48 to 72 hours to inform you of products that are unavailable or whose shipment will be deferred.
In this case, you have the option to cancel all or part of your order.

Where applicable, The soapery “bulles et coquelicots” will refund the amount concerned within 14 days of your written notification of your wish to cancel all or part of your order.

7. Guarantees

As a consumer, you have a fourteen (14) day withdrawal period

Right to retract

You have the right to withdraw from this contract without giving reasons, within 14 days. The withdrawal period expires fourteen days after the day “where you or a third party other than the carrier and designated by you physically takes possession of the last delivered goods of your order”.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (eg letter sent by post, fax or e-mail). You can also use the template of the withdrawal form but it is not obligatory by writing to:

La Savonnerie bulles et coquelicots
9 impasse Vauban
17610 Chaniers

In order for the withdrawal period to be respected, it is sufficient that you transmit your communication concerning the exercise of the right of withdrawal before the expiry of the period of withdrawal.

In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges without undue delay and in any event no later than fourteen days from the date we are informed of your decision to withdraw from this contract. We will proceed with the refund using the same means of payment as you used for the original transaction, unless you specifically agree to a different means; in any case, this reimbursement will not incur any costs for you. We may refuse to reimburse you before you receive the returned products or before you have provided proof that you have returned the products, taking as a reference the nearest date.

The deadline is considered to have been met when you sent the products to us within 14 days.

You are liable for any loss of value of the goods only if the loss in value is due to the fact that you have handled the product to verify its condition, characteristics and operation when this was not necessary.

All products returned should not have been used and will have to be returned as originally, any product received in poor condition will not be subject to partial or full refund.

Exclusion of right of withdrawal

All right of withdrawal is excluded for the delivery of products:

  • which are not prefabricated and manufactured in accordance with an individual choice or specification of the consumer or according to his personal needs, for the delivery of perishable goods or whose expiry date could be rapidly exceeded,
  • for which any return is impossible for reasons of hygiene or health protection, if their hermetic seal has been withdrawn after delivery,
  • if they have been mixed with other products indissociably because of their texture, after delivery.

Legal Warranty of Conformity for Consumer Goods

When acting as a legal guarantee of conformity, the consumer shall:

  • has a period of two years from the issue of the property to act;
  • may choose between repairing or replacing the property, subject to the cost conditions provided for in Article L.211-9 of the French Consumer Code;
  • is exempt from reporting evidence of non-conformity of the property during the six months following the issuance of the property. This period shall be extended to twenty-four months from 18 March 2016, except for second-hand goods.

It is recalled that the legal guarantee of conformity applies independently of the commercial guarantee possibly granted.

The consumer may also decide to implement the guarantee against the hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he can choose between resolving the sale or reducing the sale price. sale in accordance with Article 1644 of the Civil Code.

8. Responsibilities

The soapery “bulles et coquelicots” recalls that non-emancipated minors are unable to contract. Orders for minors must therefore be confirmed by legal guardian.

The soapery “bulles et coquelicots” invites you to refuse any package that is damaged and to notify your reservations in writing, in a legible and detailed manner, within 3 days (we advise you to keep a copy of your writing). If not, we will consider that you have received your order in a state giving you all satisfaction.

9. Your personal data

We are committed to protecting your privacy when you use our site and ensure the confidentiality of the personal information you provide to us. This information is necessary for the proper processing and follow-up of orders. When you place an order, we need to know your name, first name, e-mail address and home address. This data allows us to process your orders and to inform you about the status of these orders.

Moreover, in order to make your visits and purchases on our site more attractive, we conserve with your consent this personal data as well as any information concerning your orders and the use of our services. This in order to best meet your expectations, and to keep you informed of our novelties or events.

Please note that we do not store your bank details.
In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data (CNIL declaration n ° ……).

10. Applicable right

These Terms and Conditions are subject to change at any time. The new general sales conditions will apply to sales made after the change.

French law shall apply and any difficulty or dispute shall be within the exclusive jurisdiction of the courts.